Administrative Assistant II, Emergency Communications - 3391

Career Purpose

Performs a variety of routine and complex clerical and secretarial work in keeping official records, providing secretarial support to the division staff, assisting in compliance of the standard operating procedures of the division. Assumes responsibility for maintaining confidentiality and uses self-initiative in completing assignments.

This position will be located at the Emergency Communications Center (E911) that is located at the Great Plains Technology Center campus.


  • Performs routine clerical and administrative work in answering phones, receiving the public, providing customer assistance, supports investigative staff, assists other agencies with investigative queries, i.e. open records requests Answers all incoming calls, routes callers and provides information as required.  Assists public with information concerning call dispositions and, relays messages to divisional staff.  Receives the public and answers inquiries from other employees, citizens and other referrals, when necessary, directed to appropriate personnel.
  • Assists in the procurement of departmental materials and supplies.
  • Operates a variety of office machines including personal computers, printers, scanners, fax machines, copy machines, and media room equipment.
  • Prepares video recordings/pictures for divisional staff and other requesting agencies.
  • Receives and distributes incoming mail, processes outgoing mail.
  • Composes, types and edits a variety of correspondence, reports for accuracy and completeness.
  • Sorts reports and documents for filing and distribution.
  • Prepares division rosters for distribution within the department.
  • Performs other duties or assumes responsibilities as directed.


  • Skilled in typing with speed and accuracy with the computer
  • Skilled in applying knowledge of office practices and procedures
  • Willingness to follow instructions
  • Skilled in communicating orally and in writing
  • Ability and willingness to make decisions and accept responsibility for work performance
  • Ability to use standard office machines with skill and knowledge
  • Attend schools as set forth by directives and divisional staff


To perform this job the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Graduation from a high school or GED equivalent with specialized course work in general office practices such as typing, filing, and two years of increasingly responsible related experience; or any equivalent combination of related education and experience
  • No felony criminal convictions or pending felony criminal charges
  • No misdemeanor criminal convictions in the last three (3) years or pending misdemeanor criminal charges
  • Skill in the operation of the following tools and equipment: telephone, computer terminal, personal computer, database software, scanner; fax machine, copy machine, calculator and cell phone
  • Ability to perform duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing


Responsibility must be exemplified for accurate and detailed work that requires initiative and discretion.  Variables are encountered:  required at times to sit, talk or listen to others, citizens, employees and staff; required to walk, use hands to fingers, handle and feel objects or controls and limited reaching with hands and arms.

There are normal office noises with frequent interruptions from telephone calls, request for assistance from other co-workers/employees.


Employee has a confidential working relationship with other employees in the office as well as other emergency departments within the city.  Tact and diplomacy must be exhibited in the performance of all tasks.  Personal and telephone contact required to answer questions requiring explanations or interpretations of standard procedures.  May involve some hostility directed toward the employee from the general public.


The employee is supervised by the Emergency Communications Director who makes assignments by defining objectives, priorities, and deadlines; and assists the employee with unusual situations, which do not have clear precedents. The employee plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies and accepted practice. Work is reviewed for technical conformance and consistence with practice and policy.


As an employee with the City of Lawton, you will receive various benefits in addition to your base salary.  Some of those benefits are:

  • Paid Vacation Yearly (after 6 months of employment)
  • 12 or 13 Paid Holidays (7 or 8 hard holidays and 5 flex days)
  • 96 hours of sick leave per year
  • Partial premium payment for Health Insurance through Blue Cross Blue Shield of Oklahoma
  • Health Saving Account (HSA) is available
  • Medical Flexible Spending Accounts available
  • Dental Insurance coverage through Blue Cross Blue Shield of Oklahoma is available
  • Vision Insurance coverage through Blue Cross Blue Shield utilizing the EYEMED network is available
  • Life Insurance and Accidental Death & Dismemberment Insurance provided
  • Many other Employee paid optional supplemental benefits
  • Retirement through Oklahoma Municipal Retirement Fund (OkMRF)
    • 3.5% Employee Defined Contribution Plan - 3.5% City match
    • 7 years 100% vested
  • Voluntary 457 Plans available through ICMA Retirement Corporation or Nationwide


First Application Review:

The first application review date will commence on November 5, 2021.  No applications submitted after that date are guaranteed to be reviewed by the Hiring Manager.


Safety Sensitive:

This position is a “safety sensitive” position as defined by the US DOT drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. The “safety sensitive” positions in the following categories may be subject to periodic random drug testing pursuant to City of Lawton Administrative Policy 3-02: Drug & Alcohol Free Workplace. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana. The categories listed are inclusive of City of Lawton jobs only.

  1. Police Officers or Peace Officers;
  2. Employees authorized to carry firearms;
  3. Employees with drug interdiction responsibilities;
  4. Employees that work in direct contact with inmates;
  5. Employees engaged in activities which directly affect the safety of others.



The duties listed in this description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.  

Equal Opportunity Employer

The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.

Vacancy #
Closing Date
Career Type
1,076.00 Bi-weekly
Hiring Organization
Emergency Communications

How To Apply ?

Application Instructions

Note: You need to have Adobe Reader installed on your device to complete the application. Download and complete the attached application in Adobe Reader. Instructions to submit application is mentioned in the application form.