Deputy Director, Emergency Communications - 3374

Career Purpose

The challenges, issues, and responsibilities facing Emergency Communications require committed, professional leadership. The ideal candidate will have a combination of leadership and management experience, an understanding of police, fire, and emergency medical service operations, and knowledge of information systems technologies. Responsible for coordinating, directing, evaluating, and supervising the work of the emergency communications center’s employees engaged in public safety dispatching and call-taking. The Deputy Director is an executive management level employee who must be able to accommodate the scheduling demands of leading and managing in a 24/7 environment, including responding to Emergency Communications during emergencies. The Deputy Director must be available on an emergency basis 24-hours a day, 7 days a week, unless on pre-approved time off. During an emergency, may be required to work 24-hour operations. Shares on-call responsibilities with the Shift Supervisors and may be required to work weekends. Works independently and without the need for day-to-day supervision. Attends and actively participates in meetings and assigned training programs. The Shift Supervisors and Training Coordinator report directly to the Deputy Director. This position reports directly to the Director. The Deputy Director regularly works in an office environment, while performing the duties of this position.

SALARY: $60,000.00 to $70,000.00 DOQ

For a complete Job Description, please download the file "3374 - Emergency Communications Deputy Director" below.

COVID-19 VACCINATION:

Effective August 12, 2021, all applicants hired by the City of Lawton will be required to be fully vaccinated for COVID-19.  If the applicant is not fully vaccinated prior to their hiring date, the employee will have ninety (90) days to become fully vaccinated for COVID-19.  If the employee fails to become fully vaccinated within the ninety (90) days, it shall be grounds for termination.  Proof of vaccination will be required and a copy placed in the employees medical file.

ESSENTIAL FUNCTIONS OF POSITION:

Leadership, Management, and Supervision

  • Supports the Director in the activities of the 9-1-1 department operations and administrative staff. 
  • Ensures the proper implementation, operation, maintenance, procurement, project management, and training for all Emergency Communication’s systems. 
  • Manages personnel, facilities, radio, computer information systems, and related technologies. 
  • Maintains Emergency Communication’s operational efficiency by evaluating the services provided, performance metrics, and statistical reporting; including help tickets, workload analysis and job costing. 
  • Participates in and/or runs Emergency Communication’s meetings, ensuring proper compliance with the Open Meetings Act. 
  • Serves as a primary contact/liaison between Emergency Communication’s and the general public on emergency communications center matters. 
  • Supports the Director in creating, maintaining, and modifying Emergency Communication’s written directives. 
  • As part of Emergency Communication’s Leadership Team, helps to achieve our mission, goals, and objectives. 
  • In the absence of the Director, acts as the Director. 
  • May represent Emergency Communication’s at public meetings, give presentations, and with other 9-1-1 agencies. 
  • Coordinates and oversees the daily operations of Emergency Communications Department
  • Ensures that the basics of Emergency Communication’s operation and technologies work appropriately. 
  • Continuously works to improve Emergency Communication’s procedures and the quality of our operations. 
  • Assists with the professional development of Emergency Communication’s staff; seeks improved training resources and helps staff develop their career paths. 
  • Maintains awareness of all center activities.
  • Establishes effective control and follow-up mechanisms to ensure staff’s adherence to policies and directives. 
  • Provides a consistent physical presence in the center.  
  • Ensures emergency and non-emergency police, fire, medical, public works, and animal control calls are appropriately and effectively processed. 
  • Ensures minimum coverage levels are maintained and authorizes coverage deviations where necessary and appropriate. 
  • Assists the Director in the planning and implementation of both the operational and capital budgets. 
  • Oversees the quality assurance program, staff training activities, the scheduling of staff members, including requests for time-off, overtime coverage and duty trades. 
  • Prepares and completes subordinates’ performance appraisals.  Evaluates on the basis of fair and realistic expectations regarding the results expected and competencies demonstrated.
  • Recognizes the outstanding performance of individuals and those which indicate the need for goal setting, training, counseling, or discipline. Provides direction and guidance that is constructive, effective, helpful, and ongoing.  Documents performance errors and prepares improvement plans as needed. 
  • Investigates complaints and/or policy violations, and does so in a manner that is thorough and objective.  Disciplinary actions taken are well documented and appropriate. 
  • Meets with the Leadership Team regularly
  • Assists in the hiring process for new staff members.  
  • Performs record keeping functions, including preparing and maintaining sensitive or confidential information.  Maintains records of communications, keeps logs of daily events and processes daily reports.  Completes and reviews entries, logs, payroll, reports, and other records completed by subordinates to ensure accurate record keeping. 
  • Possibly serves as a member of the Unified Command in the absence of the Director. 
  • Assists as the agency’s safety officer to ensure compliance with all applicable safety laws and standards. 
  • Ensures compliance with the FCC and other regulatory agencies. 
  • Acts as a liaison with contractors and vendors. 
  • Performs other duties as assigned.

VERBAL AND WRITTEN COMMUNICATION:

  • Communicates effectively, verbally, in writing, and via various forms of electronic media, with all levels of leadership, administrative and line level staff.
  • Communicates clearly, courteously, regularly, and professionally. Verbal instructions given are direct and explicit. 
  • Demonstrates the ability to recognize and remember important details in verbal communications. Uses an appropriate tone/manner of speech in verbal communications.
  • Demonstrates the ability to ask questions and probe in order to obtain useful and accurate information from others.
  • Demonstrates the ability to communicate effectively with individuals from a wide variety of backgrounds. 
  • Maintains verbal professionalism and composure, even when dealing with irate, abusive, or uncooperative individuals.
  • Demonstrates the ability to verbally state and explain policies, procedures, and programs in such a way as to enlist support and compliance by subordinates and others. Technical concepts are presented verbally in an easy-to-understand format. 
  • Demonstrates effective listening skills.  Actively listens to others to gain an understanding of their needs and situations.
  • Keeps the Director informed of problems, actions, and decisions in a positive and constructive manner.
  • Exercises patience, restraint, and courtesy in all circumstances.
  • Develops and maintains an environment which promotes communication between all parties.
  • Communications are regular and timely.
  • Factual information is communicated objectively, without interjecting personal opinions or biases. 
  • Provides for timely sharing of information to allow subordinates to complete work in an efficient manner and to be aware of activities which affect their area of responsibility.
  • Written communications relating to shift activities, operational issues, personnel matters and/or special assignments are concise, grammatically correct, neat, and well organized.

ESSENTIAL REQUIREMENTS OF THE POSITION:

Integrity

Must be of strong moral and ethical character.  Establishes an environment in which integrity and ethics are the norm. Is consistently impartial, open, and straightforward.  Treats others with fairness, honesty, and respect.  Is diplomatic and tactful. Conforms to and enforces City code and Emergency Communication’s policies, procedures, and written directives.  Excludes personal biases from work performance. Displays acceptable social and work behaviors.  Maintains a high level of confidentiality with observed, verbal, and written information. Accepts responsibility for one's actions and decisions.

 

Problem Solving/Decision Making

Possesses strong analytical skills and is able to resolve technical issues and problems that may arise. Astutely assesses problems and situations, while anticipating operational needs and evaluating operational alternatives. Work requires quick, independent actions and alertness in emergency and possible life-threatening situations. Handles emergency and stressful situations, avoiding overreaction or minimization. Maintains flexibility in adjusting to situations, while supporting and carrying out directives. Obtains and verifies information in a logical, organized manner, consistent with standard operating procedures.Adjusts effectively and quickly to changing conditions and demands. Recognizes and conveys change as a necessary and inevitable aspect of organizational life, as well as an opportunity to learn new things.  Has a similar view and approach to potentially stressful situations.  Invests personal energy toward accepting and adapting to change. Exercises good judgement in disseminating and processing information and making decisions. Acts decisively, using sound reasoning and common sense. 

 

Required Qualifications:

  • Public safety communications experience within a multi-agency communications center.
  • At least seven (7) years’ experience in 9-1-1, public safety, or equivalent work experience in the field of public safety.
  • At least five (5) years in a leadership or management position in public safety.
  • Knowledge of public safety communications systems including – CAD, digital logging recorders, 9-1-1 and radios.  

 

Preferred Qualifications:

  • Bachelor’s degree in public safety, management, or related fields.
  • Professional certifications to include – CPE (APCO), RPL (APCO), EMD (IAED), EFD (IAED), EPD (IAED).
  • Experience in creating written policies/procedures, curriculum development, and training personnel.
  • Experience in administering or making recommendations for routine personnel matters including – recruiting, interviewing, hiring, training, work assignments, scheduling work hours, granting leave, appraising performance, monitoring absenteeism, disciplining, and submitting such reports. 
  • Knowledge of police operations, fire operations, emergency medical service operations, public works, and animal control.
  • Possesses and exemplifies high moral standards and personal ethics with a background and reputation for complete integrity.
  • Possesses an ability to maintain and promote positive interpersonal relationships.
  • Possesses a style based on confidence and competence that will quickly earn credibility, respect, and trust. 
  • Skilled at interacting with all police, fire, EMS, public works, and animal welfare personnel, while working to improve the center’s operations.
  • Skilled at effectively interacting with fire and police chiefs; able to differentiate between the needs of the fire and police departments and facilitates cooperation between the two disciplines.

CALL-TAKING AND DISPATCHING PROFICIENCY:

Maintains the ability to perform all the duties of the Communications Shift Supervisors and Dispatchers of various levels.  Can type a minimum 35 words per minute with 0 errors. Maintains the required certifications.

CITY OF LAWTON BENEFITS:

As an employee with the City of Lawton, you will receive various benefits in addition to your base salary.  Some of those benefits are:

  • Paid Vacation Yearly (after 6 months of employment)
  • 12 or 13 Paid Holidays (7 or 8 hard holidays and 5 flex days)
  • 96 hours of sick leave per year
  • Partial premium payment for Health Insurance through Blue Cross Blue Shield of Oklahoma
  • Health Saving Account (HSA) is available
  • Medical Flexible Spending Accounts available
  • Dental Insurance coverage through Blue Cross Blue Shield of Oklahoma is available
  • Vision Insurance coverage through Blue Cross Blue Shield utilizing the EYEMED network is available
  • Life Insurance and Accidental Death & Dismemberment Insurance provided
  • Many other Employee paid optional supplemental benefits
  • Retirement through Oklahoma Municipal Retirement Fund (OkMRF)
    • 3.5% Employee Defined Contribution Plan - 3.5% City match
    • 7 years 100% vested
  • Voluntary 457 Plans available through ICMA Retirement Corporation or Nationwide

ADDITIONAL INFORMATION:

First Application Review:

The first application review date will be October 15, 2021.  All application submitted prior to that date will be guaranteed to be reviewed reviewed.  

 

Safety Sensitive:

This position is a “safety sensitive” position as defined by the US DOT drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. The “safety sensitive” positions in the following categories may be subject to periodic random drug testing pursuant to City of Lawton Administrative Policy 3-02: Drug & Alcohol Free Workplace. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana. The categories listed are inclusive of City of Lawton jobs only.

  1. Police Officers or Peace Officers;
  2. Employees authorized to carry firearms;
  3. Employees with drug interdiction responsibilities;
  4. Employees that work in direct contact with inmates;
  5. Employees engaged in activities which directly affect the safety of others.

 

Notice:

The duties listed in this description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.  

Equal Opportunity Employer

The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.

Vacancy #
3374
Closing Date
Career Type
Full-time
Salary
Hiring Organization
Emergency Communications

How To Apply ?

Application Instructions

Note: You need to have Adobe Reader installed on your device to complete the application. Download and complete the attached application in Adobe Reader. Instructions to submit application is mentioned in the application form.