Telecommunicator II, Emergency Communications - 3257

Career Purpose

Performs a full range of calltaking and dispatching responsibilities; operates complex communications equipment including radio console, multi-line telephone system, and computer terminals to access information to dispatch police, fire and other city assets. Periodically trains probationary employees, and provides ongoing training to permanent employees.

ESSENTIAL FUNCTIONS OF THE POSITION:

  • Receives and processes internal and external calls for assistance via a multi-line PBX telephone system.
  • Solicits information from callers to determine the nature of the incident and provide an initial evaluation of the type and number of resources needed.
  • Provides advanced life-impacting pre-arrival instructions to callers as appropriate.
  • Continuously monitors the status and availability of on-duty emergency personnel in Lawton, Ft. Sill, and Comanche County.
  • Operates a two-way radio, dispatching police, fire, and medical responders to calls for service, and relays instructions and updates to remote responders.
  • Types information quickly and accurately on a computer keyboard to update files and maintain logs.
  • Tests communication and alarm equipment to ensure serviceability.
  • Performs multiple tasks simultaneously, efficiently and effectively.

OTHER DUTIES /RESPONSIBILITIES:

  • Maintains a clean and organized workstation.
  • Maintains a professional attitude.
  • Provides initial training to probationary employees and additional training to permanent employees as assigned. 
  • Performs the duties of an Emergency Telecommunicator III in the event of absence or temporary vacancy.
  • Performs other functions and tasks as assigned.

POSITION STANDARDS:

To be a successful Emergency Telecommunicator II, the individual must be able to perform all essential functions to the minimum standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Graduation from high school or GED. Successful completion of a high-school level keyboarding course.  Other experience and education that meets the minimum requirements may be substituted.
  • Successfully operate the following equipment: PBX phone system, Computer-Aided Dispatch (CAD) system, two-way radios, security equipment, facsimile transceivers, Oklahoma Law Enforcement Telecommunications System (OLETS) terminal, Police, Medical, and Fire dispatch software programs, Telecommunication Device for the Deaf (TTY).
  • Minimum typing speed of 35 wpm (after errors) obtained within the past calendar year from Oklahoma Work Force.
  • Knowledge of the roles and responsibilities of an Emergency Telecommunicator, Emergency Telecommunication Technologies, basic calltaking techniques, call management, Police, Medical, and Fire call classification, disaster readiness, radio and broadcast procedures, legal aspects of public safety communication, QA/QI program,   geography in Lawton and rural Comanche county, including towns, highways, main roads, buildings of interest, and landmarks.
  • Dispatch public safety resources quickly and accurately, relay messages exactly as received; act quickly, calmly, and correctly in emergency situations, speak in English clearly and concisely, complete forms and logs immediately and accurately, follow oral and written instructions, work the assigned shift (including weekends, holidays and odd or irregular hours), remain alert, focused, and mentally oriented at all times.
  • Maintain a valid driver’s license.

PHYSICAL DEMANDS OF THE POSITION:

The below physical demands are representative of those that an employee must meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of an Emergency Telecommunicator, the employee is required to sit, listen, and speak. The employee is occasionally required to walk. The employee is frequently required to use hands to finger, handle, or touch objects, tools, and controls, and reach with hands and arms. The employee is required to sit for prolonged periods of time, and must have significant range of motion of arms, hands, legs, and feet.

The employee must occasionally lift and/or move up to 20 pounds. The employee must be able to hear, understand, and respond appropriately personally, via the telephone, and over the two-way radio to various voice tones, volumes, and rates.  As most of the work is performed at a computer, the employee must be capable of regularly focusing her/his vision on close and far objects throughout the work day.   

ENVIRONMENTAL FACTORS AND WORKING CONDITIONS:

The below work-environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Work is performed at a computerized control panel that requires intricate handling. While the majority of time is spent in a seated position, the employee may stand and move in a limited area. Corded headsets are worn at all times while on duty in the E-911 Communications Center. Employees manage telephone interactions with callers exhibiting a vast array of emotions, from conversational to angry, to hostile, to depressed, and other highly-charged emotions. The employee is required to make quick, decisive, independent decisions and send the right help at the right time to diffuse or mitigate the situation.

The employee occasionally works near moving mechanical parts and is occasionally exposed to airborne particles.

IMPORTANT INFORMATION:

Safety Sensitive:

This position is a “safety sensitive” position as defined by the US DOT drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or Oklahoma Medical Marijuana laws. The “safety sensitive” positions in the following categories may be subject to periodic random drug testing pursuant to City of Lawton Administrative Policy 3-02: Drug & Alcohol Free Workplace. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana. The categories listed are inclusive of City of Lawton jobs only.

  1. Police Officers or Peace Officers;
  2. Employees authorized to carry firearms;
  3. Employees with drug interdiction responsibilities;
  4. Employees that work in direct contact with inmates;
  5. Employees engaged in activities which directly affect the safety of others.

 

Notice:

The duties listed in this description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.  

Equal Opportunity Employer

The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.

Vacancy #
3257
Closing Date
Career Type
Full-time
Salary
$1,156.27 Bi-weekly
Hiring Organization
Emergency Communications

How To Apply ?

Application Instructions

Note: You need to have Adobe Reader installed on your device to complete the application. Download and complete the attached application in Adobe Reader. Instructions to submit application is mentioned in the application form.