ESSENTIAL FUNCTIONS OF POSITION:
- Operates telephone console to receive incoming calls for assistance.
- Questions caller to determine the nature of the incident and provide an initial evaluation of the type and number of personnel and equipment that are needed.
- Provide pre-arrival instructions to the caller.
- Constantly monitor the status and availability of police and fire assets.
- Operate a two-way radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions and information to remote units.
- Type commands quickly and accurately on a computer keyboard to update files and maintain logbooks.
- Test communication and alarm equipment to ensure serviceability.
- Perform multiple tasks simultaneously, efficiently and effectively.
- Provides training to new and existing telecommunicators.
- May be required to perform the duties of the Communications Shift Supervisor when the shift supervisor is not on duty.
OTHER DUTIES /RESPONSIBILITIES:
- When necessary and certified fill in as Communications Training Officers to provide training to new telecommunicators and ongoing training for current telecommunicators.
- Maintain a clean and organized workstation.
- Maintain a professional attitude.
- Perform other functions and tasks as assigned
To perform this job satisfactorily, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Graduation from high school or GED. At least one year of experience operating an electronic or computerized communications console. Other combinations of experience and education that meets the minimum requirements may be substituted.
- Skill in the operation of the following tools and equipment: switchboards, two way radios, security equipment, facsimile transceivers, and a telephone device for the deaf.
- Knowledge of techniques, procedures and methods used in the operation of a public safety communications center; knowledge of computer aided dispatch and enhanced 9-1-1 equipment; general knowledge of cities and locations of highways, main streets and major buildings and geography of the City of Lawton and Fort Sill; rules and regulations of the Federal Communications Commission pertaining to radio telephone procedures.
- Ability to accurately dispatch public safety equipment in a quick and efficient manner; relay messages exactly as received; react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action; ability to speak clearly and concisely in English; ability to prepare records and perform simple typing; ability to follow oral and written instructions; ability to memorize names and locations of highways, streets, and major building locations; ability to operate a data communications terminal; ability to work weekends, holidays and odd or irregular hours.
- Ability to remain alert, focused and mentally oriented at all times; ability to conduct prolonged time-on-task actions.
ESSENTIAL PHYSICAL DEMANDS OF THE POSITION:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit, speak and listen. The employee is occasionally required to walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, and controls; and reach with hands and arms. The employee is required to sit for prolonged periods of time. The employee must have significant range of motion with arms and hands.
The employee must occasionally lift and/or move up to 20 pounds. The employee’s hearing must allow for the employee to hear and understand normal and light speaking voices. Specific vision abilities required by this job include close vision and the ability to adjust focus.
ENVIRONMENTAL FACTORS AND WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
The work is performed in a stationary setting and the incumbent works with and is surrounded by a computerized control panel that requires detailed handling. The majority of time is spent in a seated position, however telecommunicators have the freedom to stand and move in a limited area. Headsets are worn at all times when on duty in the communications center. Incumbents are expected to manage over-the-phone interactions and confrontations with angry, hostile, depressed and/or otherwise emotionally distraught members of the public. As a result, the work requires quick, independent action and alertness in emergency and possibly life threatening situations.
The personal contacts are with other city employees, external agencies and the general public. The purpose of the contacts is to plan and coordinate work efforts; provide input and advice, and resolve problems by influencing and motivating. The persons contacted generally have mutual goals and cooperative attitudes. On occasion, persons contacted can be adversarial, agitated, angry and uncooperative. All contacts must be conducted efficiently and professionally.
When the Communications Shift Supervisor is not on duty the Telecommunicator III may be required to supervise Telecommunicators.
The employee is supervised by a Communications Shift Supervisor who makes assignments by defining objectives, priorities, and deadlines; and assists the employee with unusual situations, which do not have clear precedents. The employee plans and carries out successive steps and resolves problems and deviations in accordance with instructions, policies and accepted practice. Work is reviewed for technical conformance and consistence with practice and policy.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer
The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.
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