System Support Specialist - 3078

Career Purpose

The System Support Specialist’s primary responsibility is to lead computing device activities. The role is to design, build, and implement computer client systems across the enterprise using computer and network computing skills. Computer design and management includes planning, developing, installing, configuring, administering, maintaining, supporting, and optimizing all networked and standalone digital systems and software to ensure secure, effective, and correct operation of these systems. It involves taking initiative and finding solutions to a varying number of challenges and is very detail-oriented.

This position was formerly Micro-Computer Specialist

ESSENTIAL JOB FUNCTIONS:

Acquisition & Development

  • Participate in the planning and implementation of policies and procedures to ensure provisioning and maintenance that is consistent with City of Lawton goals, industry best practices, and regulatory requirements.
  • Manage the standalone and integrated digital systems hardware and software settings for all client systems throughout the organization.
  • The role demands working knowledge in the areas of: physical and logical security of applications, operating systems, databases and networks to maintain the day-to-day operations of the in-place security solutions and identify, investigate and resolve security breaches detected by those systems.
  • Perform installation, support and maintenance tasks on the City of Lawton’s local area networks, wide-area networks, and wireless deployments, including monitoring, and analyzing network performance, with supervision of the Systems Administrator/Network Analyst or Network Administrator.
  • Conduct research on network and computer products, services, protocols, and standards in support of procurement and development efforts. 

Operational Management

  • Ensure that computer and component implementations comply with policies, standards, licensing agreements, and configuration guidelines.
  • Remain informed on laws, trends, and issues, including current and emerging technologies and best practices related to the network and computer environment.
  • Provide reference service in person, over the phone, or electronically through device management tools. 
  • Plan and implement any improvement, modification, or replacement of computer infrastructure components, including purchasing computers, software, and any required equipment, as well as install and configure client computer hardware to include main boards, disk drives, memory, network cards, display adapters, modems and internal and external components.
  • Monitor, test, and analyze system and client software activities to ensure maximum performance, efficiency, and availability.
  • Recommend, schedule, and administer equipment, hardware, and software patches, upgrades, and/or purchases.
  • Request quotes for new equipment and software, and makes orders based on quotes received.
  • Research and assist colleagues in the use of city maintained hardware, various software and specific PC application software, internet, databases, etc.
  • Trouble-shoot problems and issues of city-maintained hardware, various software and specific PC application software, internet, and databases, etc.
  • Maintain database of network users, all network and personal computer equipment, and network cabling data required for asset inventory.
  • Recommend to Network Administrator and/or Systems Administrator/Network Analyst improvements on network policies and procedures for equipment and software installation.
  • Recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise security.
  • Assemble various types of cable connectors needed for connecting computer components and network cables.
  • Install and configure operating and application software for standalone and networked microcomputers.
  • Write detailed lessons of instruction on effectively using microcomputer systems and related software.
  • Work with outside agencies, vendors, and organizations to assist the organization with computing services.
  • Schedules training and provides training sessions for small groups of employees concerning the effective use of microcomputer systems and related software to modify computer use in accordance with the training best practices.
  • Diagnose problems and provide solutions relating to microcomputer system components and software or refers problems to appropriate personnel for corrective action.
  • Consult with employees, supervisors, and other system users to obtain information requirements and problem resolution.  Analyze problems and specifications to resolve questions of program intent, output requirements, and inclusion of maximum performance.  Correspond with technical support from various agencies to resolve problems when necessary and when approved.  Thoroughly test systems after problem resolution.
  • Maintain and analyze statistics to provide improved services for the organization and to provide analysis for the Network Administrator and IT Director.
  • Assist the Network Administrator and IT Director formulate IT policies and procedures.
  • Stay abreast of technology changes and advises supervisor on possible updates that may be required and end-of-life services. 

Other Duties/Responsibilities:

In addition to the duties listed in the Essential Functions Section, the employee in this classification is required to perform the following duties.

  • Required to be on-call nights and weekends for back up computer operations support when selected from a list of rotating on-call personnel. 

POSITION STANDARDS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Formal Education and Certification 

  • Completed a degree in Computer Science, Computer Technology or a closely related field from an accredited two-year college, technology center, or university; or any equivalent combination of education and experience, with two years experience substituting for up to one year of education.
  • Credited completion of courses of study in assembling and repairing micro-computers or demonstrated experience.
  • Certified proponent organization for technical expertise at Junior Level preferred, such as Comp TIA A+, Cisco Certified Network Associate (CCNA), Juniper Networks Certified Internet Associate – Junois (JNCIA-Junos).

 Knowledge & Experience:

  • Strong understanding and working technical knowledge of multiple network and PC platform environments and operating systems.
  • Ability to operate microcomputers, related equipment and various microcomputer software in a Windows and Linux networking environment.
  • Strong working knowledge of patch management and change control practices.
  • Ability to recognize, investigate and pursue corrective actions for problems relating to microcomputer systems, software, and related equipment.
  • Ability to configure working microcomputer networks using a variety of network software.
  • Working technical knowledge of current network hardware, protocols, and standards, including a strong understanding of IP, TCP/IP, and other network administration protocols.
  • Skilled at installing/configuring hubs, switches, routers, bridges, etc. Experience working in a switched and routed environment
  • Strong knowledge of network management and analysis tools.
  • Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network and computer security measures.
  • Maintains sufficient knowledge of City and department policies and procedures so as to be able to determine routine actions necessary and assist management in drafting Information Technology related policies.
  • Ability to investigate or analyze conditions, problems or questions.  Ability to understand the problem solving environment which consists of diversified procedures and specialized standards.  The work requires the ability to keep pace with rapid changes in technology.
  • Communicate work progress, work problems, and IT related issues with co-workers, supervisors, and staff, as appropriate and/or directed.
  • Maintain a professional demeanor exercising tact, diplomacy, and courtesy at all times as well as observing colleague and data confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Good interpersonal skills to establish and maintain effective working relations with coworkers, supervisors, and employees from other departments.
  • Maintains a flexible work schedule as needed and provides back-up coverage when required.
  • Skill in presenting computer related training to adult employees so that the material is easily understood and computer related behaviors are modified in accordance with the training

Personal Attributes

  • Strong leadership skills.
  • An advanced level of interpersonal skills necessary to provide strong customer satisfaction and effective leadership to develop cooperative working relationships with elected officials, senior management, employees and vendors supplying goods or services to the City.
  • Ability, desire and commitment to insure continued education to stay apprised of changes and advancements in technology.
  • Analytical abilities necessary to make sound, logical interpretations of rules and regulations are required. 
  • Ability to conduct and direct research into IT issues and products as required.
  • Ability to present ideas and train in business-friendly and user-friendly language.
  • Highly self-motivated, self-directed, and commanding attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive experience working in a team-oriented, collaborative environment.

ESSENTIAL PHYSICAL DEMANDS ON THE POSITION:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear; use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms.  The employee is frequently required to walk.

The employee must frequently lift and carry computer equipment weighing up to 50 pounds.  The employee must frequently ascend and descend stairs, occasionally ascend and descend stepladders up to 12-feet high and physical structures whose height may vary from 10-feet up to 25-feet in order to verify correct operation/configuration of communications equipment.  Equipment installation involves climbing ladders to access ceiling wires; working with arms above shoulder level; bending and stooping repeatedly or continually over time; and performing installation work in small, cramped closets, under desks, behind cabinets and while sitting on the floor.  Specific vision requirements required by this job include close vision, color vision, and the ability to adjust focus.  The employee must have manual dexterity sufficient to operate a computer keyboard and sufficient to remove and replace jumper pins and dual inline switches; repair cable wires and replace various computer components.

ENVIRONMENTAL DEMANDS AND WORKING CONDITIONS:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasionally the work can be considered in the high-risk exposure category.
  • Work is normally performed in office settings.  The work environment is normally quiet, but is characterized by frequent interruptions.  While performing the duties of this job the employee is occasionally exposed to the risk of electrical shock or falls from ladders.  The employee is frequently required to drive to and from office buildings to install, maintain and/or repair equipment.
  • The work is in an office environment typically with normal 8 - 5 p.m. work days.  However, the computer systems are in use 24 hours per day, 7 days per week and when production schedules, project deadlines or equipment considerations require it, weekend and/or late night work is not uncommon.  The Systems Support Specialist may be required to provide direction and assistance to the on-call IT professional, either in person or by phone and is required to be on-call on a rotating basis  

NOTICE:

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer

The City of Lawton affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or genetic information. Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver’s license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement.

Vacancy #
3078
Closing Date
Career Type
Full-time
Salary
$1,658.93 Bi-weekly
Hiring Organization
Information Technology

How To Apply ?

Option 1: Online - Adobe PDF

Note: You need to have Adobe Reader Installed on your device to submit the application online. Download or complete the attached application.

Option 2: By Mail

Return all completed application material to :

Human Resources Department
City Hall
212 SW 9th St
Lawton, OK 73501

Application material must be submitted no later than 5 p.m. on the closing date (postmark alone is insufficient). The closing date is listed on the job announcement or the application material.

Option 3: In Person

The Human Resources Department is located on the 2nd Floor inside City Hall.

Human Resources Department
City Hall
212 SW 9th St
Lawton, OK 73501