- City of Lawton Announces Interactive Voice Response (IVR) Payment System.
City of Lawton Announces Interactive Voice Response (IVR) Payment System.
PUBLISHED JUNE 3, 2022
The City of Lawton announces the roll-out of the new Interactive Voice Response (IVR) Payment system that will go live Monday, June 6.
An IVR system is an efficient way of routing calls to the payment system if a resident is needing to pay a utility bill.
It will prompt callers through a series of menus and options that will lead them to the correct department.
Residents will be able to communicate by using either the touch-tone keypad selection or voice telephone input.
The system will be utilized without the assistance of a live operator. This reduces the number of people needed to address customer concerns and limits the amount of time skilled CSR’s must spend on these routine tasks.
The phone number residents need to call to utilize this payment system is (580) 581-3308.