City of Lawton launches survey for customer feedback


Published September 27, 2022

Caitlin Gatlin | Communications & Marketing Manager

The City of Lawton is introducing customer service surveys for License & Permits and Utility Services.

These two departments have frequent interactions with the public and in order to provide the best possible customer service, we need feedback.

“Having personal interaction with our residents and other customers who must do business with the City, allows me to hear direct experiences that have occurred between staff and the public,” said Janet Smith, Community Services/Planning Director. “Feedback from the public allows refinement of internal policies and procedures to better accommodate requests or recommendations for improvements.”

Efforts to create the survey began in August when Finance Director, Joe Don Dunham saw the need to give customers a platform to provide feedback on how their issues were handled.

“The surveys will show management what the team needs to do to improve service levels and find new opportunities to offer the excellent customer service the citizens have grown to expect from the City of Lawton team members,” Dunham said. “The implementation of these surveys has been a goal of mine since coming to work for the citizens of Lawton in January.”

To fill out the survey, you can visit the License & Permits or Utility Services pages on the City of Lawton website, or text “Customer Service Survey” to (580) 360-6581.


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